Robinhood adds 24/7 phone support for users
Online broker Robinhood has launched a service of round-the-clock phone support.
The company added that they are working on a solution that will allow users to contact the support team when they cannot log in to their account. By the end of the year, the broker has promised to more than double its support staff.
In February 2021, the parents of 20-year-old Alex Kearns accused Robinhood of driving their son to suicide. The trader received an erroneous notice of a negative balance of $730,000, failed to contact support, and committed suicide.